Communication is a fundamental part of any business infrastructure, whether that business resides in the small, medium or large sector, its team communication and collaboration that sets apart the successful from the not so successful.
Not only is a company more productive, but staff morale is generally a lot higher when everyone is reading from the same page. With that in mind we wanted to explore the magical world of communication and engagement in the workplace. Therefore, we have teamed up with Calls9 in an effort to delve deeper into their Knowledge Plus service.
The Importance of Team Collaboration in a Digital Age
In this digital age, technology can play a big part in bringing teams together, helping project management and keeping documents and conversations under one roof.
It’s not just office based environments that desire a need for this either, but for those who are either based out in the field or for those who frequently work from home. For people that fall into these two categories a platform like this can be paramount to how proficiently they can work, and how vital contact and conversations with other staff can be. Helping them, helping their colleagues and ultimately helping the business in which they work for.
Well, the Calls9 team, who are based in the North of England, may have just taken away a lot of headaches with their collaboration tool which does all this and more.
— Calls9 (@calls9) 5 April 2017
What is Knowledge Plus & How Can it Benefit a Business?
Knowledge Plus is essentially a cloud-based knowledge management solution available on both mobile and desktop devices that can help businesses share and store documents. However, the service goes much further than that and also incorporates chat functionality between colleagues, work syndication features, and even analytical data. As it is cloud based, everything is also synced which makes collaboration effortless.
Rather than using file transfer services to send large files like videos, or trying to get marketing and sales teams to collaboratively work alongside each other on a project via email. Knowledge Plus allows everything to happen from one place.
From Salesforce integration, company-wide news articles and an employee directory which allows for easy project syndication and management, Calls9 Knowledge Plus service brings a whole new level to document management and storage systems with this highly configurable package.
Aside from collaboration the Calls9 team have integrated a number of other inspiring features, one being the ability to setup custom learning objectives so you can train and award employees. So not only are you training up staff but you are also encouraging them to engage more through progressive achievements and goals.
Ten years ago, services like this would have almost certainly been overlooked by business owners, but as we embed ourselves well and truly within the digital age, services like Knowledge Plus are now an imperative business necessity.